Shipping FAQ's
We offer free delivery for orders over $100 shipping to Canada and the US. The free shipping option will be shown at checkout automatically when the subtotal reaches $100. Orders eligible for free shipping will be shipped via ground service.
Absolutely! We offer free in-store pickup at checkout. Pick-up instructions will be sent via email and orders are typically available within a few hours during store business hours.
We aim to fulfill all orders same day or next day whenever possible. Orders being shipped via ground service can expect these approximate transit times:
Western Canada: 1-4 business days
Eastern Canada: 4-6 business days.
USA: 3-8 business days.
International: 5-10 business days.
Express shipping services have transit time dates shown at checkout. Typically express services can expect to deliver in 1-3 days.
The estimates listed above are estimates and not guarantees. Actual transit times will vary depending on package dimensions and final destination. Sticks require additional handling and may arrive a day later than another package if the order is a multi-piece shipment.
Absolutely! We have a selection of products that can be shipped worldwide. You can check those out here: International Store. Certain products can only be shipped to a Canadian address. If you see a "Ships Canada Only" icon on the product page this indicates that the item falls under shipping restrictions put in place by the manufacturer.
As an example, Bauer does not allow us to ship their products outside of Canada. Items from CCM, True, and Warrior also have shipping restrictions in place.
Absolutely! We have a selection of products that can be shipped worldwide. You can check those out here: International Store. Certain products can only be shipped to a Canadian address. If you see a "Ships Canada Only" icon on the product page this indicates that the item falls under shipping restrictions put in place by the manufacturer.
As an example, Bauer does not allow us to ship their products outside of Canada. Items from CCM, True, and Warrior also have shipping restrictions in place.
Great question! We have custom boxes designed for that! The box works as a large envelope or sleeve and will secure the stick and protect it in transit. We can ship up to 4 sticks per box.
* Hockey, goalie, and backpack wheel bags are excluded from the free shipping offer as they are considered oversize by the couriers and have a heavy surcharge on freight. Instead we are offering a discounted flat rate set at $9.99 for any order that includes a wheeled bag.
Protect your delivery with Premium Shipping Protection
Safeguard your gear and protect your parcel for $1.99 with shipping protection. If your package is lost or damaged, we'll replace and resend the order right away.
If your order is marked as delivered but there's no sign of the package, wait at least 1 business day before hitting the panic button. Unfortunately, it is common for couriers to mark an item as delivered well before the delivery attempt is made. After waiting a day, reach out to our team at sales@thehockeyshop.com to resolve the issue.
Packages that are unprotected will follow the standard claims policy of the shipping courier which can take additional time and the final decision is up to the discretion of the courier.
We've got your back.
