Eligible items can be returned or exchanged using the returns portal here: Returns Portal or by clicking the Return Items button below.
Feel free to return or exchange an item in-store at our retail location in Surrey, BC. This is the only location where returns/exchanges can be made.
You have up to 90 days to return an item after the date of purchase. We have tried to make our in-store and website return policy as easy as possible. If you are unsatisfied with your purchase in any way, you can return unused items in new condition within 90 days for a full refund, no questions asked. The refund will be processed using the same method that the original purchase was made.
The following items are not eligible for returns or exchanges:
- Jocks & Jills
- Baselayer Bottoms
- Boxers & Briefs
- Mouth Guards
- Used Products
- PPE/Fabric Face Masks
If you purchase a return label using our Returns Portal the label fee will be deducted from your refund total. This fee is typically $15-$20 and is deducted from the refund amount when the return parcel is processed.
If you'd prefer to ship the parcel yourself, there is no re-stocking fee.
We've got your back.