Warranty FAQ's

If you're here because an item is faulty or defective... sorry to hear! We'll work to get that item replaced for you. Many of the brands we carry offer extensive warranties for premature breakage in the form of a replacement product. If you're able to visit our retail location in Surrey, BC we can assist in store. If you're shopping from out of town you can process a warranty claim digitally using photos of the item. Full warranty information for each brand can be found here: Warranty Information. All warranty timelines, policies, and procedures are outlined on this page.

Nearly all of the hockey and goalie products we sell are covered by a manufacturer's warranty. For a full list of the products covered by warranty visit our Warranty Information page. Pro stock equipment is not covered under warranty as these items have been built to spec for professional players.

All warranties begin from the original purchase date, not the date of arrival.

In general, hockey and goalie sticks are covered by a 30 day warranty. Protective goods typically have a 90 day warranty. Helmets and masks are often covered up to 1 year. For full details of the warranty offered by each brand more information can be found here: Warranty Information.

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