Online Customer Service
All emails will receive a response within 24 hours. Please contact us by phone if you have an urgent request as this will be the fastest way for us to serve you.
Online Customer Service Hours:
Monday – Friday 8:30am – 6:00pm Pacific Standard Time
Saturday – 9:00am – 5:00pm Pacific Standard Time
Sunday – 11:00am – 5:00pm Pacific Standard Time
* Please Note – “Online Customer Service Hours” solely represent customer service hours for our toll free number (1-800-567-7790) and e-mail questions. Our store doors, and local phone number (604-589-8299), are open during the times listed under “In-Store Retail Hours”.
Live Chat or Contact Form
We have live chat available during online business hours. If it is after hours or if our operators are too busy, you can send us a message and will return it as soon as possible. Click on the "Contact Us" box below in the bottom right of your screen.