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SHOP PREFERENCE: FULL STORE GOAL STORE

FREE SHIPPING OVER $100* | ALL PRICES CAD

Returns & Pricing

Our Best Price Promise

We work hard to offer competitive pricing, but if you find an item available at a lower advertised price by any of our competitors, we will gladly match that price. The item must be identical and in stock. Prices from foreign websites will need to be converted to CAD before any price adjustment is calculated. If you’re not sure, send our customer service team an email, and we’ll investigate.

 If for any reason you find your purchased item advertised at a lower price within 14 days of purchase, we will gladly refund you the difference. The refund will be processed using the same method that the original purchase was made.

365 Day Return Policy

We understand it is difficult to determine how a product is going to fit when looking at it on a computer screen or mobile device, because of this we have tried to make our return policy as easy as possible. If you are unsatisfied with your purchase in any way, you can return unused items in new condition within 365 days for a full refund, no questions asked.

Limitations & Exceptions:

The following items are not returnable:

  • Jocks & Jills
  • Baselayer Bottoms
  • Boxers & Briefs
  • Mouth Guards
  • Used Product

Return Procedure:

ORDER RETURNS / EXCHANGES

If you need to return an item, first check that the item is eligible under our Return Policy. If the item is eligible for a return, the next step is simple. Package the item(s) to be returned and include an invoice or write your Order ID on the box. Follow the return shipping instructions below to send the item back. Once the item has been returned to us, we will process a refund for you.

If you need to exchange an item for a different product, simply place a new order for the replacement item and follow the steps above to return the original product. This will ensure you receive the replacement as soon as possible. If you don’t mind waiting, we can also arrange an exchange directly for the returned product. Please contact our customer service team or include detailed instructions inside the returned package.

RETURN SHIPPING

While we do our best to help with shipping costs as much as possible, return shipping is currently not something we offer. What we can do is offer you our discounted rates to save you money. Contact our team to request a pre-paid return label via email.

We can check to make sure the shipping costs will be worth your while. When the return arrives, the return shipping costs will be deducted from your refund.

RETURN AUTHORIZATION - RA #

Please use your original Order # as the Return Authorization #; this will allow us to trace the order as soon as the return arrives.

Return Address:

Canada:

THE HOCKEY SHOP
ATTN: RETURNS
10280 CITY PKWY
SURREY, BC V3T 4C2
CANADA

United States:

*Please ship via United States Postal Service

THE HOCKEY SHOP
ATTN: RETURNS
10280 CITY PKWY
SURREY, BC V3T 4C2
CANADA