90 Day Return Policy //
We have tried to make our in-store and website return policy as easy as possible. If you are unsatisfied with your purchase in any way, you can return unused items in new condition within 90 days for a full refund, no questions asked. The refund will be processed using the same method that the original purchase was made.
The following items are not returnable:
- Jocks & Jills
- Baselayer Bottoms
- Boxers & Briefs
- Mouth Guards
- Used Product
Return Procedure //
IN-STORE RETURNS / EXCHANGES
Visit us at 10280 City Parkway in Surrey and we'll be happy to help whether you purchased in-store or online!
ONLINE ORDER RETURNS / EXCHANGES
If you need to return an item, first check that the item is eligible under our Return Policy. If the item is eligible for a return, the next step is simple. Package the item(s) to be returned and include an invoice or write your Order ID on the box. Follow the return shipping instructions below to send the item back. Once the item has been returned to us, we will process a refund for you.
If you need to exchange an item for a different product, simply place a new order for the replacement item and follow the steps above to return the original product. This will ensure you receive the replacement as soon as possible. If you don’t mind waiting, we can also arrange an exchange directly for the returned product. Please contact our customer service team or include detailed instructions inside the returned package.
While we do our best to help with shipping costs as much as possible, return shipping is currently not something we offer. What we can do is offer you our discounted rates to save you money. Contact our team to request a pre-paid return label via email (available for domestic orders within Canada only.)
We can check to make sure the shipping costs will be worth your while. When the return arrives, the return shipping costs will be deducted from your refund.
RETURN AUTHORIZATION - RA #
Please use your original Order # as the Return Authorization #; this will allow us to trace the order as soon as the return arrives.
Return Address //
THE HOCKEY SHOP
10280 CITY PKWY
SURREY, BC V3T 4C2