Warranty Information

Our goal is to offer the best customer service possible. If a claim has been denied and was submitted within the manufacturer warranty period, please review the manufacturers guidelines and ensure your claim meets the requirements before contacting them directly. Customer contact information is listed above each warranty timetable. For any further warranty questions or to submit a warranty claim for an unlisted brand, please reach us through the Warranty Contact Form located at the bottom of this page.

Let us know if we can help in any way!

Warranty Team at The Hockey Shop
1-800-567-7790

Here are the warranty period guidelines and contact information for each manufacturer:

 

General Guidelines:
  • All warranties begin from the original purchase date, not the date of arrival.
  • All warranty replacements are one-time only. Warranty replacements are not covered under warranty.
  • All warranties must be submitted within the required timetable listed below.
  • Pro Stock Equipment is not covered under warranty.
  • Stick warranties must have the serial number sticker on the stick at the time of breakage. Removing the serial number sticker will void the warranty.
  • All warranties are subject to Manufacturer discretion and their decisions are final.  This may include repair or replacement. 
  • All items must be unaltered from their original state. The warranty may be void if items are altered in ways outside of their intended use.
  • Items are only eligible for warranty under normal use. Damage/defects inflicted outside of intended use may result in the manufacturer denying the claim.
  • Users are responsible for shipping costs for warranty return or repairs.
Please email warranty@thehockeyshop.com for any warranty questions about brands or products that are not detailed below.

bauer logo

Stick Warranty

 https://ca.bauer.com/pages/stick-warranty
 stickwarranty@bauer.com
 1-833-897-9942

Non-Stick Warranty

 https://ca.bauer.com/pages/warranty
 Warranty.Canada@bauer.com

 1-888-509-6875 

Wood Sticks No warranty
Composite Shafts & Blades No warranty
Pro Stock Sticks (Player / Goalie) No warranty
Composite Sticks (Player / Goalie) 30 days
Apparel 30 days
Goalie Cages 90 days
Steel Runners 90 days
Bags 90 days
Training 90 days
Player Cages / Clear Visors 90 days
Player & Goalie Protective Equipment 90 days
Ice & Roller Hockey Skates (Player / Goalie) 90 days
Hockey Helmets & Goalie Masks 1 year
Holders / Chassis / Cowlings  1 year

Brian's logo

Goalie Composite Sticks 30 days
Goalie Protective 6 months
Goalie Bags 6 months

CCM logo

 ccmhockey.com/en/warranty
 warrantyccm@ccmhockey.com
 1-800-644-1677

Wood Sticks (Player / Goalie) No warranty
Stick Blades (Composite / Wood) No warranty
Composite Sticks (Player / Goalie) 30 days
Player & Goalie Protective Equipment 90 days
Ice & Roller Hockey Skates (Player / Goalie) 90 days
Bags 90 days
Goalie Cages 90 days
Player Cages / Clear Visors 90 days
Holders / Chassis / Cowlings / Steel 1 year
Hockey Helmets & Goalie Masks 1 year

Eagle logo

 www.eaglehockey.com/warranties/  
 info@eaglehockey.com
 1-800-809-2230

Player Gloves (Manufacturing Defects) 1 year
Glove Palms 90 days

true logo

 true-hockey.com/warranty-information
 warranty@truetempersports.com 
 1-855-388-8783

Pro Stock Sticks (Player / Goalie) No warranty
Composite Sticks (Player / Goalie) 30 days
Composite Shafts & Stick Blades 30 days
Skates 90 days
Hockey Gloves 90 days
Player & Goalie Protective Equipment 90 days
Bags 90 days
Custom Skates 6 months
Holders/Steel 1 year
Hockey Helmets 1 year

warrior logo

 www.warrior.com 
 www.warriorsupport.com 
 1-800-968-7845

Wood Sticks (Player / Goalie) No warranty
Stick Blades (Composite / Wood) No warranty
Pro Stock Sticks (Player / Goalie) No warranty
Composite Sticks (Player / Goalie) 30 days
Bags 30 days
Hockey Helmets & Cages 30 days
Goalie Masks & Cages 30 days
Player & Goalie Protective Equipment 30 days
LX2 Pro, Novium Pro, Super Novium Player Sticks 60 days
SDC SMU Player Sticks (As Labeled) 90 days

Vaughn logo

 www.vaughnhockey.com/faq  
 Canada: (519) 453-4229
 US: (248) 969-8956

Goalie Sticks (Wood) No warranty
Goalie Protective Equipment 90 days
Goalie Bags 90 days

 knapper.com/pages/warranty 
 1-514-527-1222

Goalie Sticks (Wood) No warranty
AK Kevlar 390g Sticks, AK1 Sticks 30 days
Balls 30 days
AK3/AK5/AK7 Series Sticks 60 days
Gloves 90 days
Helmets 90 days
Protective clothing, leggings 90 days
Shoes 90 days
Bags and accessories 90 days

 www.goalieblok.com/shipping-returns
 info@goalieblok.com
 204-998-6050
 780-231-9288

Blok 45 days

 

 gritinc.net/pages/warranty
 warranty@gritinc.net
 1-855-674-GRIT

Bags 180 days

 

  

 labeda.com/pages/warranty 
 customer.service@labeda.com
 951-674-1665

Wheels 60 days
Frames 60 days
Bearing Protective Equipment 60 days
Accessories 60 days

 

 www.rocketsport.com/warranty 
 www.rocketsport.com/#contact

Stand or Bag Defects 6 months
Motor Malfunction Issues 1 year

 

 sherwoodhockey.com/pages/warranty
 sherwoodhockey.com/pages/contact-us 
 1-844-651-2313

Composite Sticks (Player / Goalie) 30 days
Protective Equipment 90 days
Bags 90 days

 

 www.snipersedgehockey.com/pages/warranty-and-return-policy 
 cs@snipersedgehockey.com 
 1-877-793-3883

Manufacturers Warranty 1 year

 

 

 sparxhockey.com/pages/warranty
 help@sparxhockey.com
 1-855-772-7947

Sparx 2 Sharpener / Sparx 3 Sharpener 1 year or 10,000 sharpening cycles
Grinding Ring 1 year
Accessories 90 days

 

 
Hockey Grips (See DSP Bat Grips for policy) 30 days

 

 www.buttendz.com/pages/faqs 
 info@buttendz.com

Grips 45 days

 

 www.superfeet.com/en-us/guarantee
 www.superfeet.com/en-us/contact-us
 1-800-634-6618

Insoles 60 days

 

 

 www.d-gel.com/en/pages/contactez-nous
 info@sugisports.com
 1-514-527-1222

All products Manufacturer's Discretion

 

 Sticks - https://winnwell.ca/2x-warranty-registration
 Other - https://winnwell.ca/warranty-claims
 https://winnwell.ca/contact-us/
 1-877-736-6433

Sticks 60 days
Other 90 days

 

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