Shipping policy

IN-STORE PICKUP

Willing and able to visit us in person? Feel free to purchase your items online and collect them in store. When your order is ready, we’ll send you an email to confirm. The item(s) will be held for you on our customer hold shelf.

 

FREE SHIPPING OVER $100

Orders that total $100.00 or more before tax are eligible for free ground shipping. This is a ground service that takes 2-12 business days depending on your location. Simply select the Free Shipping option at checkout to take advantage of this offer. 

*At this time, certain rural locations in Canada are not eligible for free shipping. Rates for these shipments have been reduced in lieu of a free shipping offer.

 

DELIVERY ESTIMATES

Please keep in mind that delivery estimates are indeed only estimates. These estimates are provided by our shipping partners directly. If you have a time sensitive order, please account for a few extra days if shipped via Ground or Economy. Delays can occur for a variety of reasons and are beyond our control once the package has entered the mail stream.

Express shipments are guaranteed by shipping companies. Let us know if the delivery window was missed and we will work to get your shipping charges refunded.

 

DUTY AND BROKERAGE FEES

Orders placed from outside of Canada may be subject to applicable duties imposed by the customs agency that imports the package. These duties are separate from shipping costs. Couriers that take care of this import process for you may charge a brokerage fee for this service.

Please reach out to your applicable customs agency website for duty information specific to your country.

 

INTERNATIONAL SHIPPING

We do ship internationally. Orders from the US and Canada can be placed directly through the website. If you are located outside the US or Canada, contact our team at sales@thehockeyshop.com to begin a new order.